---
url: https://flip-chart.ru/knowledge-base/en/flip-not-loading.md
description: >-
  If you see the “Couldn't load” window instead of a flip, reload the page. If
  the window says WebGL graphics are disabled, restart your browser or the app
  and turn on hardware acceleration in your browser settings
---

# What to do if a flip doesn't open

Sometimes a flip can't be loaded or shown on the screen. In this case, the “Couldn't load” window appears instead of the flip. The text in the window tells you what to do next. This article covers both cases: a regular loading failure and disabled WebGL graphics

## If a flip didn't load

In the browser, flip first reloads the page once on its own. If the flip still doesn't load, the “Couldn't load” window appears with the text “The flip may be too large. Please try again”

![The “Couldn't load” window with the “Back to dashboard” and “Reload the page” buttons](/images/kb/flip-not-loading/1.png)

1. Click “Reload the page” to try opening the flip again
2. If the flip still doesn't open, click “Back to dashboard” — the list of flips opens

   The “Back to dashboard” button is shown only if you are logged in

In the mobile app, a “Couldn't load” screen with the same buttons opens instead of the window. The app doesn't reload the page on its own — tap “Reload the page”

## If WebGL graphics are disabled

flip uses WebGL graphics to display a flip. If your browser doesn't support them or they are disabled, the “Couldn't load” window shows the text “WebGL graphics are disabled in your browser, and the flip can't open without them. Restart your browser. If that doesn't help, turn on hardware acceleration in your browser settings”

In this case, the page doesn't reload on its own, and there is no “Reload the page” button in the window: loading the flip again won't help while WebGL is unavailable

![The “Couldn't load” window with the message about disabled WebGL graphics](/images/kb/flip-not-loading/2.png)

1. Restart your browser — close it and open it again
2. Open the flip again
3. If the window appears again, turn on hardware acceleration in your browser settings, restart the browser and open the flip

In the mobile app, the “Couldn't load” screen shows the text “WebGL graphics are unavailable, and the flip can't open without them. Restart the app”. Close the app and launch it again

::: warning Important
To return to the list of flips, click “Back to dashboard”. If you are not logged in, this button isn't shown — close the tab or go to another page
:::

Learn more about working from your phone in [flip mobile app](/en/mobile-app)