This English translation is provided for convenience only. In case of any discrepancy, the Russian version prevails.
Publication date: April 6, 2026
Effective date: April 7, 2026
This User Agreement (hereinafter, the “Agreement”) defines the legal relationship between FLIP Joint Stock Company (FLIP JSC) (hereinafter, the “Administrator”) and any individual with full legal capacity and/or any legal entity that uses the website () owned by the Administrator (hereinafter, the “User”).
FLIP Joint Stock Company (FLIP JSC), a legal entity incorporated, registered and operating under the laws of the Russian Federation (OGRN 1247800047175), hereinafter in this document referred to as the “Administrator”, represented by its General Director Maksim Andreevich Efimov, acting on the basis of the Charter, on the one hand, and a legal entity or individual, hereinafter referred to as the “User”, on the other hand, jointly referred to as the “Parties”, have entered into this User Agreement (hereinafter, the “Agreement”) as follows:
This Agreement is public, is approved by order of the General Director of FLIP JSC and is published on the Administrator’s website on the Internet at the permanent address https://flip-chart.ru/en/user-agreement.
The Administrator regards the publication of this Agreement as a public offer made to any individual or legal entity.
By publishing this Agreement, the Administrator proposes that the above persons enter into this Agreement with it on the terms set out in the Agreement.
I (the User) understand and agree that by clicking the [Create account] button, or by performing any other actions during the registration procedure that confirm the submission of the registration form, or by registering a Personal Account on the website () (hereinafter, the “Site”) by any other means, or by further using the Site, I fully and unconditionally understand and accept the terms of this Agreement in full and undertake to comply with its provisions.
By agreeing to the terms of this Agreement, the User confirms its legal capacity and capacity to act, confirms that its data is accurate and assumes full responsibility for its accuracy, completeness and reliability. If the User discovers inaccurate (or incomplete and/or unreliable) data, the User undertakes to immediately make the relevant changes and/or immediately notify the Administrator of the inaccuracy (or incompleteness and/or unreliability) of the data and/or of the need to make the relevant changes in order to ensure accuracy. The Parties have agreed that the Administrator shall under no circumstances be liable for the incompleteness, inaccuracy or unreliability of the data provided by the User.
If the User does not accept the terms, the User must stop using the Site immediately.
Terms and definitions
Site – the set of graphic and information materials (in whole or in part) owned by the Administrator, as well as computer programs (including but not limited to web applications and other software, in whole or in part) and databases (in whole or in part) that make them available on the Internet information and telecommunications network at the network address (), the exclusive rights to the various versions of which belong to the Administrator, having functionality in accordance with the functional elements located at the above network address, as well as in accordance with the description given in the Appendices to this Agreement or in the invoices issued by the Administrator to the User under this Agreement that refer to this Agreement.
For the avoidance of doubt, the description of the characteristics of a specific configuration of the Site (software) set out in an invoice prevails in the relations of the Parties in the relevant transaction under the Agreement.
Administrator – FLIP Joint Stock Company, a legal entity registered and operating under the laws of the Russian Federation (registered address: 42 Pulkovskoye Shosse, bldg. 6, str. 1, apt. 1789, Zvezdnoye Municipal District, Saint Petersburg, 196158, Russia; OGRN 1247800047175, INN 7810969879, KPP 781001001), the party to this Agreement with the User and the holder of the exclusive rights to the Site.
User – the party to the Agreement acting as an end user of the Site in accordance with the Agreement. The User is granted the right to use the Site under a simple (non-exclusive) license in accordance with the terms of this Agreement.
License – the right granted to the User to use the Site as an end user under a simple (non-exclusive) license; unless otherwise provided by the license terms of use of a specific License, no territorial restrictions on the use of the license are established, and the right to use the Site is granted to the User to support its own production processes, subject to the obligation to preserve the name and integrity of the Site interface (including but not limited to the software) and to comply with the other license terms and restrictions set out in this Agreement.
License Issue Date (License Start Date, Date of Grant of the Right to Use the Site) – the date from which the User is given the opportunity to use the Site, as specified in the specific invoice and/or the Personal Account.
License Term (subscription term, subscription period) – the period specified in the specific invoice and/or the Personal Account for which the User is granted the right to use the Site under a simple (non-exclusive) license.
The License Term is a multiple of 30 (thirty) calendar days:
— a subscription period of 1 (one) month means a period of 30 (thirty) calendar days;
— a subscription period of 3 (three) months means a period of 90 (ninety) calendar days;
— a subscription period of 6 (six) calendar months means a period of 180 (one hundred and eighty) calendar days;
— a subscription period of 1 (one) year means a period of 360 (three hundred and sixty) calendar days.
The first month of the License begins on the License Issue Date (day and calendar month) and ends at 23:59:59 on the 30th, 90th, 180th or 360th day after the License Issue Date, depending on the License Term (subscription term).
The License is valid continuously throughout the entire period; each subsequent month of the License Term begins upon the expiry of the previous one.
Personal Account – the restricted part of the Site, consisting of a set of protected pages on the Site created upon the User’s Registration, through which authorization on the Site and interaction between the Parties take place. The User accesses the Personal Account by entering a login and password solely for the period of the plan selected by the User, unless otherwise provided by a relevant agreement of the Parties.
Administrator’s Servers (hereinafter, the “servers”) – hardware (a group of servers and the telecommunications equipment that supports their operation) located in the Administrator’s IT infrastructure and/or in the data centers of the Administrator’s partners that provide hosting services in the Russian Federation, and provided with Internet access. The server part of the Site, which processes Users’ requests for access to the Site, is installed on the Administrator’s Servers.
Content – any information uploaded, processed and received by the User using the Site: video, audio, data, text and other files, text and metadata, including both existing information and information newly created by the User using the functionality and tools of the Site.
Client Access – any and every connection of any user to the Administrator’s server through which the user obtains the ability (authority) to use at least one function provided by the Site, regardless of whether such use is free, paid, trial or any other type of use of the function(s) of the Site.
Spam – mass mailing of advertising or other information that, for one reason or another, is unwanted by the recipients. Spam mailing that violates the principles of operation of the public communications network includes mailings to non-existent email addresses.
Registration – completion of the procedure for registering the User’s Personal Account by authorization through entering the required data in special forms on the Site.
Mini plan – the right to use a particular configuration of the Site under a simple (non-exclusive) license for evaluation purposes (trial use) for an unlimited period of time (demo access).
Technical Equipment – the set of equipment on the User’s side that enables the User to use the Site. The equipment includes the User’s computer (which may be a workstation, terminal or any other digital device, including the system software of such computer/device, including a web browser) with Internet access. The minimum equipment requirements, including the requirements for the system software of such equipment, necessary for the Site to work correctly (hereinafter, the “technical equipment requirements”), are established by the Administrator, form an appendix to this Agreement and are published on the Administrator’s website. The technical equipment requirements may be clarified by the Administrator.
1. Procedure for concluding the Agreement and amending its terms
1.1 The Agreement is concluded by performing conclusive actions. The Agreement is deemed concluded by the User, which, in accordance with Clause 1 of Article 433 and Clause 1 of Article 438 of the Civil Code of the Russian Federation, means the User’s full and unconditional acceptance of all terms of the Agreement and all its Appendices without any exceptions and/or limitations, and is equivalent to the conclusion of a bilateral written License Agreement (Clause 3 of Article 434 of the Civil Code of the Russian Federation), from the moment the User performs the Acceptance.
1.2 Acceptance is the performance by the User of any of the following actions (Clause 3 of Article 438 of the Civil Code of the Russian Federation):
1.2.1 The User has entered its personal data in the registration form on the Administrator’s Site and clicked the “Create account”, “Sign up” or “Continue as…” button, or a button with another name confirming the submission of the form;
1.2.2 The User has started using the Site under the Mini plan;
1.2.3 Upon payment of an invoice generated electronically and available in the Personal Account;
1.2.4 Upon payment of an invoice issued by the Administrator directly to the User.
1.3 The invoice issued by the Administrator to the User states:
- the name of the Plan (the selected configuration of the Site);
- the license period (the license start and end dates);
- the number of licenses granted and their price.
The invoice may also contain other terms. In the event of a discrepancy between the terms contained in the issued invoice and the terms set out in this Agreement, the terms contained in the issued invoice apply. This Agreement, its appendices and the issued invoices are considered by the Parties together and are collectively referred to as the “Agreement”, unless otherwise follows from the text of those documents.
1.4. The Administrator reserves the right to make changes and/or additions to this Agreement at any time. Changes and/or additions to this Agreement are made in the form of a new version of the Agreement. The changes take effect from the moment the Administrator posts the new version of the Agreement on the Administrator’s website and/or in the User’s Personal Account.
In this regard, the Administrator warrants and confirms that the new version of the Agreement is valid from the moment it is approved by the Administrator. The approval date is indicated in the upper right corner of the first page of the Agreement.
The User undertakes to properly and regularly review the new version of the Agreement posted on the Administrator’s website. The User undertakes to independently monitor the current version of the Agreement and to regularly review the new version of the Agreement posted on the Administrator’s website. The risk of the User’s untimely familiarization with the terms of the Agreement lies with the User.
The Parties hereby agree that the Administrator is not obliged to additionally notify the User of changes to and new versions of this Agreement.
The User is deemed notified by the Administrator of the changes and/or additions from the moment the new version of the Agreement is posted on the Administrator’s website at the network address https://flip-chart.ru/en/user-agreement.
For the avoidance of doubt, the User’s continued use of the Administrator’s Site after a new version of the Agreement has been published on it means the User’s full and unconditional consent to the provisions of the new version of the Agreement.
2. Subject of the Agreement
2.1. The Administrator undertakes to grant the User the right to use the configuration of the Site selected by the User under a simple (non-exclusive) license (hereinafter, the “License”) within the limits and by the means specified in this Agreement, in other agreements of the Parties and/or in the invoice issued to the User, and the User undertakes to pay the Administrator a fee for the grant of this right in the manner provided for by the Agreement, other agreements of the Parties and/or the invoice issued to the User.
2.1.1. The list of Site configurations available for purchase and the amounts of the fees are published on the Administrator’s website and/or in the User’s Personal Account.
2.2. The Administrator does not provide any educational services to Users and is not responsible for the quality of any such services received by the User in the course of using the Site.
3. Rights and obligations of the Parties
3.1. The User undertakes to:
3.1.1. use the Site strictly within the rights and by the means provided for by this Agreement;
3.1.2. comply with the procedure for purchasing licenses prescribed by the Administrator, as well as the terms of this Agreement;
3.1.3. when registering, provide the Administrator with accurate and complete information and update it in a timely manner;
3.1.4. keep the Personal Account login credentials confidential and not disclose its login and password to third parties, nor otherwise enable unauthorized access to the Site by third parties using either its own or someone else’s Personal Account credentials;
3.1.5. be solely responsible for maintaining the confidentiality of the information contained in its Personal Account, as well as for any and all activities carried out on behalf of the User in the Personal Account. The User must immediately notify the Administrator of any unauthorized use of its Personal Account (account, login, password, etc.) or any other security breach.
3.1.6. if the User discloses its login and/or password to a third party, be liable for any actions and omissions of that third party as for its own. The Administrator is not liable for losses caused by unauthorized use of the User’s personal data posted in its Personal Account;
3.1.7. not carry out, and not permit other individuals or legal entities to carry out, the following activities:
— “crack” or “reverse engineer”, disassemble and/or decompile (convert object (machine-readable) code into source code) any part of the Site, except where the possibility of such activity is expressly provided for by the current legislation of the Russian Federation;
— modify the Site, including making changes to the object code of programs or in any way altering the operation of the software and/or any part of it, except for changes made by means included in the software and constituting its functionality during normal use in accordance with the descriptions and intended purpose of such software (the Site);
— create conditions for the use of the Site by persons who do not have the right to use the Site, namely: sell, rent, lease or sublicense the right to use the Site to its subsidiaries, distributors, resellers, original equipment manufacturers or other third parties;
— transfer to third parties the credentials for the User’s authorization on the Site or for access to the software reproduced in any form, the rights to use which have been granted to the User under this Agreement (in whole or in part, including the distribution package, documentation and the client part of the software), including by network and other means, as well as by sale or rental, including any public posting of the software (in whole or in part);
— use the software that forms part of the Site (in part or in whole) as a component of its own software or hardware;
— make any changes to the information about the manufacturer and/or right holder of the Site, including changing or removing the name of the manufacturer, the name of the Site or the software, the texts and graphic elements built into the Site (software), and the logos and means of individualization of FLIP JSC, as well as other registered trademarks and means of individualization of the Administrator and third parties;
— create derivative products based on the Site and/or any internal functional part of the software, or combine or integrate the Site (software) with any software or hardware products, unless expressly provided otherwise by the terms of the Agreement and/or a separate agreement of the Parties;
— use, without the Administrator’s special written permission, automated software of any kind (including but not limited to scripts) to collect information on the Site and/or interact with the Site and its services;
— use the Site for unlawful purposes, or to advertise (directly or indirectly) and promote goods, services and online services not related to the services of the Site, except where such advertising (direct or indirect) and promotion of goods, services and online services not related to the services of the Site has been agreed by the Parties;
— disseminate false or confidential information about the Site and/or the Administrator, including on the Internet information and telecommunications network;
— treat other Users or representatives of the Administrator with disrespect, use offensive, discrediting, defamatory or unlawful statements, or post such materials either on the Site or outside it;
— use the Site to post information and materials that are prohibited under the legislation of the Russian Federation, violate the rights and legitimate interests of third parties or are otherwise unlawful, or may entail civil or criminal liability under the current legislation of the Russian Federation.
3.1.8. provide information about itself within the time limits and to the extent specified in the relevant written request of the Administrator.
3.2. The User has the right to:
3.2.1. assign (transfer) all of its rights and obligations under this Agreement to a third party only with the Administrator’s prior written consent to such assignment (transfer). The assignment (transfer) of rights and obligations is carried out only subject to the third party’s full and unconditional agreement with all provisions and terms of this Agreement.
3.3. The Administrator undertakes to:
3.3.1. within 3 business days after the User fulfills its payment obligations, grant the User the right to use the Site and provide access to the Site’s functionality;
3.3.2. ensure continuous round-the-clock processing of users’ requests for access to the Site, as well as the operation of the Site, throughout the term of the license granted to the User, except for the time of scheduled maintenance necessary to ensure the uninterrupted operation of the Site, provided that the total duration of such maintenance does not exceed 40 hours per month;
3.3.3. eliminate possible software failures in the operation of the Site (software) caused by the Administrator’s fault, on the basis of the User’s request, except where such failures were caused by the User’s intentional actions.
3.4. The Administrator has the right to:
3.4.1. release new versions of the Site (including additional components and other software forming part of the Site) and set additional conditions for granting rights to them;
3.4.2. at any time make changes (in whole or in part) to the list and any characteristics of the licenses (services, etc.) offered on the Site and/or to their prices. The Parties have agreed that publication of the relevant changes by the Administrator on the Site constitutes sufficient notice to the User. For the avoidance of doubt, the Parties have agreed that the Administrator does not additionally notify the User of such changes to the list of licenses (services, etc.) offered on the Site and/or their prices. The User monitors and reviews such changes on the Administrator’s Site independently.
3.4.3. unilaterally introduce restrictions on and/or prohibit the use of certain functionality of the Site if such conditions may lead to a violation of the legislation of the Russian Federation;
3.4.4. request clarification of information about the User on the basis of a written request;
3.4.5. disclose information about the User in full compliance with the requirements of the current legislation of the Russian Federation;
3.4.6. carry out preventive maintenance that entails suspension of the Site’s operation.
3.4.7. subject to the provisions of clause 7.6. of this Agreement, in exceptional cases access the User’s Personal Account to monitor the operation of the Site;
3.4.8. revoke the granted rights (license) to the Site (software) by blocking the Personal Account and revoking the User’s authorization for further use of the Site, without refunding the money paid by the User, and hold the User liable in accordance with this Agreement in the following cases: (a) violation of the license terms set out in the Agreement; (b) failure to provide information at the Administrator’s request; (c) suspicion that the User has committed unlawful acts. If the Administrator receives requests from competent state authorities of the Russian Federation regarding a specific User and the content published by it, the Administrator has the full and unconditional right to provide, in response to such a request, all data available to it, including logs, IP addresses, email address, last name, first name, patronymic and other similar information, without notifying the User.
3.4.9. delete information, including uploaded and online-generated content, from its servers after the expiry of all purchased licenses, unless a different content retention period is provided for by an agreement of the Parties. The Administrator reserves the right to delete at any time the content that remains available to the User for export during the license period under the Mini plan, including to block and delete access to the Personal Account if it has not been used for 36 (thirty-six) consecutive calendar months;
3.4.10. not consider the User’s requests:
- that do not contain the information and/or documents necessary to consider the request;
- that contain false information and/or documents that do not appear to be authentic;
- concerning issues on which a reply has previously been sent to the User (repeated requests);
- that contain insults or threats, or are worded in a harsh negative manner;
- that are submitted in violation of the current legislation of the Russian Federation and other terms and procedures for considering requests;
3.4.11. terminate the Agreement and refuse to grant the User the right to use the Site if the User violates the terms of this Agreement.
3.5. In accordance with Article 431.2 of the Civil Code of the Russian Federation, the User represents and warrants that:
3.5.1. all information and documents provided by the User are accurate, and the User has not concealed any circumstances that, if discovered, could adversely affect the Administrator’s decision to enter into this Agreement;
3.5.2. the User represents that it has sufficient resources to properly perform its obligations under this Agreement;
3.5.3. all funds used by it to obtain Paid Services belong to it lawfully and have not been obtained from illegal sources;
3.5.4. the User’s entry into and performance of this Agreement will not result in a breach by the User of any obligations to any third party(ies) and will not give such party(ies) grounds to make any claims against the Administrator in connection with such breach;
3.5.5. in performing its obligations under this Agreement, the User does not infringe the intellectual property rights, including copyrights and exclusive rights, of third parties;
3.5.6. the User holds all permits and licenses required under applicable law to perform its obligations under this Agreement;
3.5.7. the User represents and warrants that neither it nor the persons controlling it are included in the sanctions lists of the United States, the countries of the European Union or other states that have joined them, do not conduct business with persons included in such lists, and do not own or participate in the authorized capital of such persons;
3.5.8. the User warrants that it is a good-faith taxpayer, submits tax and other reports in a timely manner, and records all transactions related to its activities in primary accounting documents and tax reports.
3.6. If the above representations and warranties prove to be untrue, the User shall compensate the Administrator in full for the losses caused by such untrue representations and warranties.
3.7. The Administrator assumes in good faith that the registration procedure is carried out by the User personally or by its legal representative. The Administrator assumes no obligation to verify the data provided by the User.
3.7.1. Since the Administrator does not carry out identity verification, it is not liable for any damage caused to other Users or third parties as a result of inaccurate information being provided.
3.8. The User shall immediately notify the Administrator of the threat of occurrence and/or occurrence of any circumstances preventing the timely performance of the User’s obligations under this Agreement.
3.9. The User agrees that, in the event of any disputes, the Administrator’s decision is final and binding.
4. Terms of use of the Site
4.1. Under this Agreement, the User is granted the right to use the Site under a simple (non-exclusive) license (namely, a specific configuration of the Site purchased in the manner provided for by this Agreement), without territorial restrictions, in the manner and for the periods determined by the relevant Plan, published at https://flip-chart.ru/en/tariffs, the user (technical) documentation and this Agreement, by launching the Site upon authorization using the User’s Personal Account, for the sole purpose of lawful use exclusively for personal purposes, to support its own production processes and the business activities of its structural divisions (for Users that are legal entities or individual entrepreneurs). The right to use a specific configuration of the Site is granted to the User for the license term specified in the relevant invoice paid by the User.
4.2. Under this Agreement, the User is also granted the right to use the Site under a simple (non-exclusive) license under the Mini plan (for trial use) free of charge for the purpose of familiarizing the User with the capabilities of the Site. The right to use the Site under the Mini plan is granted to the User for the entire term of the exclusive right to the Site, but may be revoked by the Administrator at any time, including without additional notice to the User.
4.3. The User may not use the Site in any case where any failure of the Site (software) could directly lead to death, personal injury or significant physical or environmental damage. For example, where the Site (software) is used to control the operation of: (i) equipment of any nuclear facilities; (ii) aircraft navigation equipment, communication or flight control systems; (iii) air traffic control systems; (iv) public transport control systems; (v) medical equipment or weapons systems. This list is not exhaustive and includes all possible situations that pose a danger to human life or health, the environment, property or the interests of the User.
4.4. When the User uses the invitation mailing function, the Administrator reserves the right, in order to comply with the legislation of the Russian Federation, to restrict or prohibit the client’s automatic access to the server part of the Site when using the mailing function for a period at the Administrator’s discretion if the Administrator receives notifications from users and/or communication service providers of violations of the principles of operation of the public communications network (complaints about mailings of materials unwanted by the recipients (spam)), or if the limit on the use of the invitation mailing function set by the specific configuration of the Site (software) is exceeded, and, in exceptional cases, to suspend the license (and the ability to use the functionality of the Site) until the User takes measures to prevent unauthorized mailings that violate the principles of operation of the public communications network, the applicable legislation and this Agreement.
4.5. All content uploaded or created by Users using the Site, including video and audio files, may be either uploaded in its original form or converted by the built-in functionality of the Site into formats that enable the content to be displayed and used through the functionality of the Site.
4.6. Certain functions and services on the Site may be available for use only after payment (hereinafter, “Paid Services”). Paid Services are used at the User’s discretion in accordance with the price (plan) set by the Administrator.
4.7. Paid Services are provided by subscription. To activate a subscription, one of the subscription periods must be selected and paid for in accordance with the selected Plan: 1 (one), 3 (three) or 6 (six) months or 1 (one) year. If a subscription is set up, funds will be debited automatically from the bank card of a User who is an individual monthly, once every 3 (three) months, once every 6 (six) months or once a year, depending on the selected plan.
4.7.1. The Parties have agreed that, for the purposes of this Agreement, with respect to the license term (subscription term):
- a subscription period of 1 (one) month means a period of 30 (thirty) calendar days;
- a subscription period of 3 (three) months means a period of 90 (ninety) calendar days;
- a subscription period of 6 (six) calendar months means a period of 180 (one hundred and eighty) calendar days;
- a subscription period of 1 (one) year means a period of 360 (three hundred and sixty) calendar days.
4.8. By default, when setting up a paid subscription, the User agrees to the automatic renewal of the license upon its expiry. The User will be charged on the day the license expires. Funds will be debited automatically from the User’s bank card depending on the selected payment period.
4.9. To cancel a subscription (automatic plan renewal), the User must cancel the subscription (automatic plan renewal) manually by clicking the subscription cancellation button in the Personal Account. The automatic plan renewal will then be disabled, and the switch to the Mini plan will take place automatically at the end of the paid license term.
4.10. Users of the services may choose and use the Individual plan with the “Lifetime” term (hereinafter, the “Lifetime Plan”). By the Lifetime Plan, the Parties mean access to the services on the website under which the User makes a one-time payment and receives access to the relevant services on the website for the entire term of the Lifetime Plan in accordance with the features and content of the Lifetime Plan https://flip-chart.ru/en/knowledge-base/tariff-indi-forever
4.10.1. The term of the Lifetime Plan means the product lifetime or 25 years, whichever comes first. The Parties have agreed that the product lifetime means the period during which the Administrator’s public offer in respect of the relevant product (license, services, etc.) is posted on the Administrator’s website.
4.10.2. The Parties have agreed that if the Administrator ceases its activities and this results in the termination of the offering and support of the relevant product on the Administrator’s website, the term of the Lifetime Plan also terminates, and the Administrator is not liable for such termination of the term of the Lifetime Plan.
4.10.3. For the avoidance of doubt, the Parties have agreed that the Lifetime Plan is non-refundable and non-compensable, and the User is not entitled to demand that the Administrator refund money for a Lifetime Plan that has terminated either early or at the end of its term. The User agrees that, in the event of early termination of the Lifetime Plan, the Administrator will not be liable for such termination. The User assumes all risks associated with the features of the Lifetime Plan.
4.11. The Parties have agreed that, where discounts apply, such discounts are provided only when plans for 3 (three), 6 (six) or 12 (twelve) months are selected; no discount is provided when paying for a plan for 1 (one) month.
For the avoidance of doubt, in the case of a one-time payment for an additional license, the discount is provided based on the remaining term of the existing paid plan for 3 (three), 6 (six) or 12 (twelve) months. The discount does not apply to payment for a subscription for the said 1 (one) additional month.
4.12. The Parties have agreed that if one or more licenses paid for in accordance with the selected plan and its term are not used, no refund is made to the User.
5. Procedure for granting the rights to use the Site
5.1. The User registers on the Administrator’s website with a login and password of its choice and receives from the Administrator by email an information letter with the details necessary to use the Site.
5.1.1. Registration and further use of the Site are also possible via various third-party online services such as VK (VKontakte), Yandex and Mail.ru (hereinafter, “Social Networks”). To use this function, it is necessary to authenticate, register or log in to the Social Networks on the websites of the respective providers. Personal information about the User provided in the course of this procedure will be used, stored and disclosed in accordance with the Personal Data Processing Policy (Privacy Policy) published by the Administrator. The Administrator bears no responsibility for the privacy practices or other actions of third-party websites or services, or for any damage or losses arising in connection with the use of Social Networks.
5.1.2. After registration, the User gains access to the Personal Account. All actions performed in the Personal Account are deemed to have been performed by the User personally.
5.2. To purchase a license to use the Site, the User selects the required configuration of the Site and the License Term in the Personal Account using the functionality of the “Pricing” workspace section.
5.3. The amount of the Administrator’s fee is calculated based on the data specified in accordance with clause 5.2 of this Agreement. The amount is shown in the invoice generated electronically.
5.3.1. If the User is a legal entity, a copy of the invoice is sent to the User at the email address specified by it during registration or agreed by the Parties.
5.3.2. If the User is an individual, payment is made by bank card via internet acquiring.
5.4. Upon receipt by the Administrator of a notice from the settlement institution that payment under the invoice has been received, the Administrator sends the User an information letter to the email address specified during registration, containing the data necessary to gain access to the selected configuration of the Site, the Personal Account details that allow the Site to be used, and/or information on the possibility of using Personal Account details previously received by the User (including a user who, according to the Administrator’s statement, is a representative of the User) to start using the specific configuration of the Site. The License for the selected configuration of the Site is granted to the User within 3 business days after the User fulfills its payment obligations in accordance with the terms of this Agreement. Upon payment of the fee, the Administrator grants the User a license to the Site for the paid license term. The next license term starts from the later of the following two dates (within one license):
- the date the User’s payment is received in accordance with the terms of this Agreement;
- the expiry date of the current License Term.
5.5. The User may purchase from the Administrator a license extending the right to use a previously purchased configuration of the Site for a new term, purchase a license for another configuration of the Site, or continue to use the Site after the license expires under the Mini plan, subject to the restrictions of that plan.
5.6. The User hereby gives its full and unconditional consent to the use of its data to communicate with it by any means, including but not limited to phone calls to the specified landline and/or mobile phone, SMS messages to the specified mobile phone and emails to the specified email address, for the purposes of informing it about purchased licenses, sending service messages and replies to the User’s requests and messages, providing technical support, providing information about new releases of the Administrator’s products, notifying it of promotions and events related to the use of the licensed products, their results and discounts, conducting remote surveys to study opinions about the products/satisfaction with services related to the use of the products, and sending news, recommendations and other useful information on the use of the purchased software products.
6. Payment procedure and refund terms
6.1. The amount of the fee for the various configurations of the Site is set by the Administrator, published on the Administrator’s website and stated in the invoices provided to the User. The currency of settlements under this Agreement is the Russian ruble.
6.2. Payment under this Agreement is made on a 100% prepayment basis.
6.3. The User’s payment obligations are deemed fulfilled on the date the funds are received in full in the Administrator’s settlement account and/or, if applicable, by the Payment Acceptance Point authorized by the Administrator to collect the relevant payment for the licenses granted.
6.4. If an invoice for the renewal of the relevant license is not paid and the price of the rights to the specific configuration of the Site stated in the invoice becomes different from the corresponding price published on the website, the User must pay for the license renewal at the new price; otherwise, the license to the Site will not be renewed.
6.5. Money paid for a license to the Site is refunded in the following cases:
6.5.1. If the User (an individual who purchased the license for personal purposes) has not used the license within 7 (seven) calendar days from the date of its purchase. Use of the license means any operation by the User involving the use of the Site during the term of the purchased license after the User has logged in to the Personal Account.
Any operation involves the use of disk space/database space and filling that database with the User’s information and, therefore, constitutes use of the Site as an end user. The refund is made within 20 business days after the Administrator receives the original letter requesting the refund.
6.6. To apply to the Administrator for a refund of money paid by the User, the User must send an application with copies of the payment documents (receipt, invoice) attached to the registered address of the legal entity:
42 Pulkovskoye Shosse, bldg. 6, str. 1, apt. 1789, Zvezdnoye Municipal District, Saint Petersburg, 196158, Russia.
7. Liability of the Parties
7.1. In the event of non-performance or improper performance of obligations under the Agreement, the Parties are liable in accordance with the current legislation of the Russian Federation, taking into account the terms established by this Agreement.
7.2. The Administrator is liable to the User for a breach of the Agreement if the User proves that such breach occurred through the Administrator’s fault.
7.3. The Administrator is not liable for:
7.3.1. the User’s failure to comply with the technical equipment requirements established by the Administrator and set out in the Appendices to this Agreement, and any resulting obstacles to the User’s use of certain functionality of the Site;
7.3.2. incompatibility of the Site with other websites, services, software and/or equipment, nor for any damage and/or losses incurred by the User as a result of such incompatibility;
7.3.3. the inability of the User (users) to access content if access to such content (its elements, such as images or trademarks) has been blocked by the Administrator at the request of the right holder, nor for any damage and/or losses incurred by the User as a result of such blocking.
7.4. The Administrator is not liable for complete or partial interruptions of the User’s access to the Site (namely, for the inability to process the User’s requests for access to the Site, in whole or in part, during the term of the license to the Site granted to the User) if the Administrator is not at fault for the occurrence of the following events:
- in cases related to the suspension of the servers that support the operation of the server part of the Site upon detection of significant malfunctions, errors and failures in the Administrator’s Site (website);
- for the purpose of preventive maintenance on the Administrator’s servers, provided that the User has been notified of the upcoming maintenance at least 1 day before it is scheduled. A notice published on the Administrator’s website and/or available to the User in the Personal Account is deemed proper notice.
7.5. The Administrator provides the Site to the User on an “AS IS” basis, and all risks related to merchantability, fitness of the Site for a particular purpose, nature of performance, compatibility and performance of the Site (software) not expressly specified in the Agreement lie with the User. Accordingly, except for the obligations and warranties expressly stated by the Administrator in the Agreement, the Administrator does not warrant that the Site is free of errors, and the Administrator is not liable for direct or indirect losses (damage), including lost profits, that may be incurred by the User as a result of using the Site; the Administrator does not warrant that the Site will meet the User’s expectations, nor does it warrant that the Site will work together with software and equipment of other manufacturers that do not meet the Administrator’s technical equipment requirements set out in the Appendices to this Agreement. The Administrator warrants the operability and performance of the Site throughout the entire term of the licenses granted. The Administrator reserves the right either to make or not to make improvements unrelated to error correction. For the avoidance of doubt, the Administrator does not give the User any express or implied warranties of any kind with respect to any risks not expressly specified in the text of the Agreement and disclaims any such warranties.
7.5.1. The User is fully responsible for acquiring and maintaining its technical means and equipment that allow access to the Site in accordance with this Agreement. For the avoidance of doubt, the Administrator assumes no obligations and bears no responsibility for providing the User with technical means and equipment to access the Site.
The User hereby confirms and agrees that the User’s technical means and equipment have sufficient characteristics to access and use the Site in accordance with the provisions of this Agreement.
7.6. The Administrator does not have Client Access to the Site and does not take part in the use of the Site for its direct functional purpose. The User bears full responsibility for compliance with the legislation of the Russian Federation when using the function(s) of the Site, as well as for the content created or uploaded by the User to the Administrator’s servers when using the Site. The use and/or uploading of materials prohibited under the legislation of the Russian Federation, of information that is fraudulent or may damage the honor, dignity and business reputation of any third parties or the Administrator, as well as unauthorized use of personal data, is prohibited.
The Administrator is not vested with any property rights in the User’s content created or uploaded using the Site (as a result of the User’s use of the functionality of the Site as a whole). From the moment the User creates copyright objects (audiovisual works, etc.) using the functionality of the Site, the User is the holder of the exclusive rights to such objects, and no property rights to use such works are granted to the Administrator.
7.7. The Parties have determined that the start of use of the license in accordance with this Agreement may involve the registration of users who are individuals by the User (the User’s transfer to the Administrator of information about personal data subjects by saving it on the Site). The personal data of such third parties must be used in accordance with Clause 3 of Article 6 of Federal Law No. 152-FZ of 27.07.2006 “On Personal Data” (hereinafter, “152-FZ”). Pursuant to Clause 3 of Article 6 of 152-FZ, the User, as the operator of the personal data of its users, instructs the Administrator to store such personal data on its server using the necessary software and hardware protection tools for the purpose of proper performance of the contract by the Administrator, acting as the processor of personal data on behalf of the User. The Administrator processes personal data in the Russian Federation in accordance with the requirements of 152-FZ and the document “Personal Data Processing Policy” (Privacy Policy) published at the permanent address https://flip-chart.ru/en/policy on the Administrator’s website.
The Administrator must keep such personal data confidential and ensure its security during storage. The confidentiality provision does not apply where a request to provide the relevant information is received from an authorized state body. The User warrants that it has obtained the consent of the above third parties (personal data subjects) to (a) the processing of personal data by the Administrator, and (b) the receipt by the data subjects of emails for the purpose of receiving invitations sent by the User using the Site, as well as service messages, replies to requests and messages of such third parties, technical support and information about the capabilities of the software used.
7.8. The Administrator is not liable for circumstances that arose through no fault of the Administrator, that could not have been foreseen or avoided and/or that are beyond the Administrator’s control, including without limitation the following:
7.8.1. interruptions in access to the Site in the event of failures of software or equipment not owned by the Administrator;
7.8.2. disruption of the normal operation of the Administrator’s Site (website) due to disruptions in the operation of certain segments of the Internet (the processing of the User’s requests depends, among other things, on the operation of the public communications network and on the quality of the equipment of communication network providers, local wired telephone lines and mobile communication lines, Internet service providers, and long-distance and international line providers, which are indirectly involved in the process of providing access to the Site by the Administrator, but for the quality of whose work the Administrator is not responsible), arising through no fault of the Administrator;
7.8.3. force majeure circumstances listed in this Agreement.
7.9. If the User violates the license terms set out in this Agreement or if there is a threat to the Site, the Administrator, the User (users) or third parties, the Administrator may, at its discretion, suspend, restrict or terminate (revoke) the granted rights (license) to the Site, in whole or in part, by blocking Client Access, deleting the Personal Account and revoking the User’s authorization for further use of the Site, and may also apply to the User the liability measures provided for by the current legislation of the Russian Federation.
7.10. If the competent authorities identify a violation by the User of clause 7.6. of this Agreement and make claims against the Administrator in connection with such violation, the Administrator may recover from the User the losses caused by such violation.
7.11. The User accepts that all materials and services of the Site, or any part of them, may be accompanied by advertising. The User agrees that the Administrator bears no responsibility and has no obligations in connection with the placement and display of such advertising, except as established by the legislation of the Russian Federation.
8. Intellectual property rights
8.1. The exclusive right to the Site belongs to the Administrator. The Site and the materials posted on it by the Administrator are the intellectual property of the Administrator and are protected in accordance with applicable law.
8.2. The Administrator warrants that it has the necessary scope of rights to grant the User the right to use the Site on the terms of this Agreement, and that the Site and the accompanying technical documentation are free from any and all restrictions, settlement agreements, court decisions or claims of third parties. The Administrator warrants that granting the User the right to use the Site in accordance with the terms of the Agreement does not infringe the property rights of third parties.
8.3. The Administrator reserves the right to grant a right to use the Site similar to the subject matter of the Agreement to any other parties in any country.
8.4. When using the Site, the User must explicitly indicate that the Site belongs to the Administrator. The standard form of indicating the use of the Administrator’s technology is: “this content was created using the flip software owned by FLIP JSC”.
8.5. At the Administrator’s request, the User may provide an official review of the operation of the Site.
9. Dispute resolution
9.1. In matters not regulated by the Agreement, the Parties are guided by the current legislation of the Russian Federation and business customs.
9.2. In the event of any disagreements between the Parties under the Agreement arising from the Agreement or related to its substance, each Party shall make every effort to reach an amicable resolution of such disagreements on the basis of mutual good-faith consultations between the Parties through negotiations in the manner customary in business practice.
9.3. If the disagreements cannot be resolved through mutual consultations within 60 (sixty) days from the date one of the Parties gives written notice of the disagreement, the Parties have agreed to apply the rules of contractual jurisdiction: disputes between them shall be resolved in the competent court of general jurisdiction of Saint Petersburg at the Administrator’s location for individuals, or in the competent arbitrazh (commercial) court of Saint Petersburg for legal entities.
9.4. A mandatory pre-trial claim procedure applies to disputes under the Agreement. Originals or duly certified copies of documents must be attached to the claim. A claim to the Administrator must be sent to the correspondence address: 42 Pulkovskoye Shosse, bldg. 6, str. 1, apt. 1789, Zvezdnoye Municipal District, Saint Petersburg, 196158, Russia.
9.5. Requests and proposals of individuals and legal entities to the Administrator related to the content and operation of the Site, violations of the rights and interests of third parties or of the requirements of the legislation of the Russian Federation, as well as requests from persons authorized by the legislation of the Russian Federation, may be sent to the email address: support@flip-chart.ru.
10. Confidentiality
10.1. During the term of this Agreement and for 5 (five) years after its expiry, the Parties undertake to ensure the confidentiality of the information and data received from each other in connection with the performance of their contractual obligations, including personal data (hereinafter, “confidential information”), except for information and data that are publicly available. Each Party undertakes not to disclose confidential information to third parties without the prior written consent of the Party that owns the confidential information.
10.2. Each Party undertakes to guarantee to the other Party that it will take measures to ensure the confidentiality of the information received under this Agreement. The Parties are liable for unauthorized disclosure of confidential information and information constituting a trade secret in accordance with applicable law.
10.3. The provision of clause 10.1 of this Agreement does not apply to: (a) information that may be requested by competent authorities in the manner prescribed by the legislation of the Russian Federation; (b) information subject to disclosure under a court decision that has entered into legal force.
10.4. Disclosure to an unlimited number of persons of only the fact that the Agreement has been concluded does not require the consent of the Parties.
10.5. The User’s agreement to the terms of this Agreement is regarded by the Administrator as specific, informed and conscious consent given by the User (as a personal data subject) to the processing of its personal data, including authentication data and data contained in cookies.
11. Force majeure
11.1. If either Party is affected by force majeure circumstances (unforeseen, uncontrollable, unavoidable and insurmountable), determined in accordance with Clause 3 of Article 401 of the Civil Code of the Russian Federation, as a result of which the Parties cannot perform the obligations arising under the Agreement, neither Party shall be liable for non-performance of its obligations under the Agreement, and the performance of such obligations is postponed for the duration of such force majeure circumstances.
11.2. If the force majeure circumstances affecting one of the Parties cannot be eliminated, that Party is released from liability for the performance of its obligations under the Agreement without compensation for the damage caused to the other Party.
11.3. A Party invoking force majeure circumstances must immediately notify the other Party in writing of their commencement and termination and provide the relevant certificate of the competent authority confirming such circumstances; otherwise, that Party may not rely on force majeure circumstances as grounds for release from liability for non-performance or improper performance of its obligations under the Agreement.
11.4. If the nature and duration of the force majeure circumstances make further performance of obligations under the Agreement unreasonable for one of the Parties, the Agreement may be terminated or amended by an additional agreement of the Parties.
11.5. If the force majeure circumstances affecting the Administrator last for more than 30 (thirty) consecutive days, the Administrator may refuse to perform its obligations under the Agreement on that ground by posting the relevant information on the Administrator’s website or, if it is impossible to post the information on that website, in any of the mass media provided for by Law of the Russian Federation No. 2124-1 of 27.12.1991 “On Mass Media”. In this case, the Agreement is deemed terminated from the date specified in the Administrator’s notice.
12. Term of this Agreement
12.1. This Agreement enters into force from the moment the User fully and unconditionally accepts the Agreement in accordance with this Agreement and remains in force for an indefinite period.
12.2. This Agreement is valid worldwide.
The User may terminate this Agreement at any time by sending a written notice to the Administrator at: 42 Pulkovskoye Shosse, bldg. 6, str. 1, apt. 1789, Zvezdnoye Municipal District, Saint Petersburg, 196158, Russia. This Agreement will be deemed terminated from the moment the Administrator receives the User’s written notice. In all cases of termination of this Agreement, the User is not entitled to demand a refund of the fee paid to the Administrator or any other compensation. The exceptional cases in which the fee paid by the User for the license is refunded are specified in clause 6.6. of this Agreement.
13. Personal data
13.1. Personal data and other information received by the Administrator in the course of the User’s use of the Site are obtained, processed, used, stored and protected in accordance with the document “Personal Data Processing Policy” (Privacy Policy) posted on the Administrator’s official website at https://flip-chart.ru/en/policy, as well as in accordance with applicable law.
13.2. If separate agreements (instructions) on the processing of personal data are concluded between the Administrator and the User (including by accepting the relevant offers to conclude such agreements), the provisions of such agreements apply.
14. Technical support terms
14.1. The Administrator gives the User the opportunity to receive consultations (technical support) regarding the operation of the Site during the term of the Agreement on the following terms:
14.1.1. Consultations are limited to questions about the operation of the Site.
14.1.2. Technical support is provided by the customer support service when the User contacts it by email at support@flip-chart.ru.
14.1.3. Consultations are provided on national working days (5 days a week) from 10:00 to 18:00 (Moscow time), and on weekends and public holidays from 10:00 to 18:00 (Moscow time).
15. Final provisions
15.1. This Agreement has been drawn up in accordance with the current legislation of the Russian Federation. The law applicable to the interpretation of this Agreement and to all relations arising from the substance of this Agreement is the substantive and procedural law of the Russian Federation.
15.2. The Agreement does not create any agency, partnership, joint venture or employment relationship between the Parties. Neither Party is authorized to create any obligations, express or implied, on behalf of the other Party, or to exercise any control over the other Party’s methods of work.
15.3. The headings in this Agreement are for convenience of reference only and in no way define, modify, limit or affect the interpretation of the Agreement.
15.4. The Administrator does not accept proposals from Users to change the terms of the Agreement.
15.5. If a court or other lawful authority of competent jurisdiction finds any provision of the Agreement, in whole or in part, to be void, unlawful, invalid or unenforceable, such provision or the relevant part of it shall be deemed annulled, but the remaining provisions are severable and remain in full force and effect, except where such partial invalidity significantly changes the intentions of the Parties that existed at the time the Agreement was concluded.
15.6. No waivers, corrections or amendments of any provisions of the Agreement are valid unless made in writing and accepted by both Parties.
15.7. In the event of any discrepancies or inconsistencies in the meaning of the terms of this Agreement executed in a foreign language, the Russian text of this Agreement prevails.
15.8. The rules and terms of use of “flip AI” and MCP are available at https://flip-chart.ru/en/terms-of-use-ai
Appendix 1
To the User Agreement
Description of the Site
The Site is the “flip” web application and is located at the permanent address ().
I. General properties of the Site determined and ensured by the product architecture:
*Basic tools: creating sticky notes, geometric shapes, arrows and emoji, uploading images, working with text, a brush and a highlighter for freehand drawing, as well as customization settings: element size, fill color, borders.
**Advanced tools (available only on paid plans): for example, a timer, AI generation, etc.
II. Description of the parts of the Site:
III. General description of the Site:
flip is an online platform for seamless collaboration between users and visualization of their work.
flip provides a space of unlimited size for real-time collaboration, where you can also create one or more teams and invite other members to work in a shared context.
The extensive functionality of flip includes building flowcharts, drawing, working with text and images, sticky notes, shapes and more, and allows IT teams to hold work meetings online as effectively as if everyone were in the same office, and lecturers and teachers to deliver learning materials to students and pupils even in remote learning.