A paid plan is paid for by the space owner. The payment method is chosen in the “Plan terms” window that opens when you buy a plan: “By card” or “By invoice”. How to open this window is described in How to buy or upgrade a plan

How to pay by card

1. In the “Plan terms” window, in the “Payment methods” block, select “By card”. Visa, Mastercard and Mir cards are accepted
2. Click “Pay” — the bank page opens
3. Enter your card details
4. Click “Оплатить” (Pay) on the bank page

The plan is activated right after payment. At the end of each period, the amount for the next period is charged to the saved card — see How subscription payments are charged. How to get a receipt is described in Where to find receipts, invoices and payment history

The payment page belongs to the bank: besides a card, you can choose other methods there, such as SBP (Faster Payments System). However, the subscription renews automatically only from a saved card

Where to see your saved card

Saved cards are shown in the “Payment information” section on the “My subscription” tab, in the “Payment methods” block: the payment system, the last digits of the card number and the “Active” status. Only the space owner sees this section

You cannot add a card separately from a payment — it is saved on the bank page when you pay

How to unlink a card

1. In the left sidebar, click “Space settings” next to the space name. If you have several spaces, open the list of spaces and click the settings icon in the row of the current space
2. Select the “Payment information” section and the “My subscription” tab
3. In the “Payment methods” block, click the trash icon on the card — the tooltip says “Unlink card”
4. In the “Are you sure you want to remove the card?” window, click “Remove”

You will see the “Card successfully unlinked” message

Important

Unlinking a card turns off auto-renewal in all spaces whose subscription you paid for. The plan stays active until the end of the paid period, and then the space switches to Mini. For the subscription to renew automatically again, you will need to enter your card details again when you pay

How to pay by invoice

Companies and sole proprietors can pay by invoice. The invoice is generated right in the app

1. In the “Plan terms” window, in the “Payment methods” block, select “By invoice” and click “Continue”
2. In the “Generating invoice” window, fill in “Name”, “Email”, “Legal entity name”, “Phone”, “TIN (INN)”, “Legal address” and “Mailing address”. In “TIN (INN)”, enter 10 digits for a company or 12 for a sole proprietor. You can leave “KPP” empty — for example, sole proprietors do not have one
3. Check the “Total price”, “Number of licenses” and “License validity period” and click “Generate”

The invoice is downloaded as a PDF file, and a copy is sent to the email of your flip account. Pay the invoice within 7 days — the plan is activated as soon as the funds reach our account. If the invoice is not paid within 7 days, generate a new one

Until the payment arrives, a clock icon is shown on the top panel with the tooltip “Waiting for the invoice payment. The plan will be activated as soon as the funds reach our account”

If you would rather have the invoice issued manually, email support at support@flip-chart.ru. Where to find the invoice and closing documents later is described in Where to find receipts, invoices and payment history

How to renew a subscription paid by invoice

A subscription paid by invoice does not renew automatically: when the paid period ends, the space switches to Mini. You can see the end date in the “Space profile” section, in the “Plan end date” row

To pay for the next period without a break, email support at support@flip-chart.ru in advance. If the space has already switched to Mini, pay for the plan again — by card or with a new invoice. What happens to a space on Mini is described in What happens when you cancel your subscription

Limitations

• Only the space owner can pay for a plan and view or unlink cards, and only in the web version of flip — payments are not available in the mobile app
• You cannot add a card without making a payment
• An invoice is valid for 7 days
• A subscription paid by invoice does not renew automatically
• The Enterprise plan cannot be bought in the app: its card has the “Calculate cost” button for requesting an individual quote